Ordering
How do I know an item is available?
Products that can be purchased will show an active Add to bag button. Availability is updated through Shopify inventory.
Can I change or cancel an order?
Contact us as soon as possible through the Contact page. We will help where we can before the order has entered fulfillment.
Shipping
Where do you ship?
Available destinations, shipping methods and rates are shown at checkout for the address you enter.
When will my order arrive?
The best available delivery estimate is shown during checkout and in the order confirmation where supported.
Products
How do I choose the right size or option?
Use the size, fit and product notes shown on each product page before ordering.
How should I care for my VOURCIEL products?
Follow the care information shown on the relevant product page or product label.
Returns
How do I request a return?
Visit Returns & Exchanges for the current process and contact us with your order number if you need assistance.